Frequently Asked Questions
Everything you need to know about our fine jewelry and services.
How long does shipping take for online orders?
We offer complimentary Next Day Delivery on all orders over £500 placed before 1pm. Standard shipping typically takes 3-5 working days via a secure, insured courier service.
What is your return policy for diamond jewelry?
We offer a 14-day return period for online purchases. Items must be in their original, unworn condition with all security tags intact and accompanied by their GIA or IGI certifications.
Do you offer professional ring resizing?
Yes, we provide a complimentary first resize for most engagement rings purchased from Lunn's within 12 months of purchase, provided the design allows for adjustment.
Are your diamonds ethically sourced?
Absolutely. Lunn's Jewellers strictly adheres to the Kimberley Process, ensuring that all our diamonds are conflict-free and sourced from reputable suppliers who maintain high ethical standards.
Do you provide valuations for insurance purposes?
We offer a professional valuation service conducted by our in-house experts. Each piece of jewelry is carefully appraised, and you will receive a detailed document for your insurance provider.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer interest-free credit options through our finance partners for qualifying purchases.